Returning goods purchased in KREIDOSLIUTAI.LT e-shop

  1. Returning quality goods in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the Approval of Retail Trade Rules and the Retail Trade Rules themselves. In the event that the Consumer concludes a contract of sale and purchase (hereinafter referred to as the Contract) by means of communication only (distance contract) and is therefore unable to exercise his/her statutory right to inspect the goods and assess the nature of the services provided prior to the conclusion of the Contract, he/she shall have the right to withdraw from the contract of sale and purchase by notifying the Seller in writing within 14 (fourteen) days of the delivery of the goods. If the Buyer has purchased several goods under one Contract, the Buyer shall have the right to withdraw from all the goods purchased under one Contract or only some of the goods purchased under one Contract. The period of 14 (fourteen) days for the written request shall start to run from the date of delivery of the goods(s) to the Buyer or his authorised representative and shall not be extended or in any way linked to the transfer or return of the goods to the Seller or to any other person for any reason beyond the control of the Seller. Quality goods purchased may be returned within 14 days if:
  • the returned goods are in their original packaging in good condition;
  • the product is unused and undamaged;
  • the goods are in good condition (no damaged labels, protective films, bags, etc.);
  • the returned product is in full working order with all the documentation supplied by the manufacturer;
  • the product is accompanied by the proof of purchase when it is returned.

Quality goods cannot be returned.

  1. Returns of goods in case of purchase of goods of inadequate quality and in other cases, in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of the rules of retail trade, and the Retail Trade Rules themselves.

In the event that the reason for returning the product is the purchase of a product of inadequate quality, we undertake to replace the inadequate quality product with a product of adequate quality at our own expense, or to refund the money paid for the product, where the manufacturer’s service confirms that the product is of inadequate quality due to the manufacturer’s fault, that is to say, where no irregularities, damage caused by the buyer’s improper use, unreplaced parts, the serial number of the product purchased and the returned product are identified, and the like.